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Knowledge management

DBFS represents KMS Lighthouse, the leading knowledge management solution. KMS Lighthouse provides AI powered, real-time access to accurate information that agents and customers require across all touchpoints and channels. The knowledge management solution strengthens performance and productivity by providing consistent and accurate answers.
With KMS Lighthouse, organisations can connect the chatbot, IVR, social, and other self-service channels to a more powerful and scalable knowledge base. Our professionals will help you achieve 60% improvement on the first -call resolution, and a 40% reduction in agent onboarding and training time – saving your business important time and resources.

Our Knowledge Management products:

Our Knowledge Management products:

Lighthouse for Call Centres

Provide real-time accurate and consistent information. Ensure the right answers reach your customers consistent and quickly across all channels including phone, via the web, chat, virtual assistant, or in-person.
  • Answer any query, anytime, on any interface
  • Enhance the customer experience in your call and contact centres
  • Improve communication between agents and customers
  • Reduce agent onboarding time and improve agent retention

Lighthouse for Improved Customer Experience

Although your organization has documentation, your HR, IT, marketing, customer service, or call center members struggle to find answers when they need it. Agent usage of KMS Lighthouse’s AI-powered knowledge solution transforms customer experiences through accurate, timely information across their omnichannel journey.
  • Shorten time to insight
  • Deflect support tickets
  • Answer questions before they are asked
  • Eliminate search and wait time
  • Save on onboarding costs
  • Cut agent training time dramatically
  • Create a collaborative work environment

KMS Lighthouse presents a next-generation knowledge management solution for financial institutions. Whether at the branch, on the phone, web, or supporting bankers on tablets, KMS Lighthouse feeds banking reps and customers alike with the right information for financial decisions.

KMS Lighthouse

KMS Lighthouse has proven to be a reliable, stable, and
progressive partner to our customers

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